Question 1

How do I place an order?

Accepted Answer

Add items to your cart and check out. You will need an account so we can attach the order to you and keep you updated.

Question 2

Can I change or cancel my order?

Accepted Answer

You can cancel from your account while the order is still processing — open the order and choose Cancel order. Once it has shipped, contact us instead.

Question 3

Do you offer bulk or trade pricing?

Accepted Answer

Yes — for larger or trade orders, contact us at info@ezze-living.com.au and our team will help.

Question 4

How long does delivery take?

Accepted Answer

Standard delivery is 3–7 business days to metro areas and 5–9 to regional. Express is 1–3 business days where available. Bulky items may take longer via specialist carriers.

Question 5

How much is shipping?

Accepted Answer

Flat $15 Australia-wide, free on orders over $99. Express is available at checkout, and showroom pickup is free.

Question 6

Can I pick up my order?

Accepted Answer

Yes. Choose "Showroom pickup" at checkout and we will email you when it is ready to collect from Wetherill Park, NSW.

Question 7

How do I track my order?

Accepted Answer

You will get a confirmation email with tracking once your order ships, and you can check status anytime from your account under Orders.

Question 8

What is your returns policy?

Accepted Answer

Most items can be returned within 30 days if unused and in original packaging. Faulty items are replaced or refunded at no cost.

Question 9

Do your products come with a warranty?

Accepted Answer

Many do — warranty periods vary by product and are shown on the product page where applicable. Keep your order confirmation as proof of purchase.

Question 10

How do I request a return?

Accepted Answer

Open the order in your account and choose Request a return, then tell us which items and why.

Question 11

Which payment methods do you accept?

Accepted Answer

Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, Afterpay and Zip.

Question 12

Is checkout secure?

Accepted Answer

Yes. Payments are processed by a trusted gateway over an encrypted connection — we never store your card details.

Question 13

Are prices VAT inclusive?

Accepted Answer

All prices are shown in AUD and include VAT at 10%.

Question 14

An item is out of stock — will it return?

Accepted Answer

Usually yes. Out-of-stock products show a status on the card; use Notify me on the product page and we will email you when it is back.

Question 15

Do colours vary from the photos?

Accepted Answer

Finishes are photographed as accurately as possible, but screens vary. Visit the showroom if an exact match matters.

Question 16

Where are you located?

Accepted Answer

Our showroom is at 35/130 Hassall Street, Wetherill Park, NSW 2164.

Question 17

What are your opening hours?

Accepted Answer

Mon–Fri 9:00–17:00, Sat 9:00–16:00, closed Sunday. See Find a store for the current status.

Question 18

Do I need an account to order?

Accepted Answer

Yes — orders are tied to an account so you can track them, save addresses and request returns.

Question 19

I forgot my password.

Accepted Answer

Use "Forgot password?" on the sign-in page and we will email you a reset link.

Question 20

How do I update my details?

Accepted Answer

Open Account → Profile to change your name, email or password, and Account → Addresses for your address book.

Frequently asked questions

Showroom

Add address

Request a return